Play Smart, Stay Safe with fe99
fe99 is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Our responsible gaming programme gives you the tools and guidance you need to keep gambling a positive experience — always on your terms.
Gambling Should Always Be Entertainment
At fe99, we believe that betting and gaming are forms of entertainment — not a way to make money or escape personal difficulties. We are dedicated to making sure every player on our platform in Bangladesh has access to clear information, practical tools, and genuine support to keep their gaming experience enjoyable and within healthy boundaries.
Our responsible gaming framework covers everything from age verification and deposit limits to self-exclusion and direct access to professional help organisations. We take problem gambling seriously and have built our platform with player welfare at its core — alongside cricket betting, slots, live casino, and fishing games.
Whether you are a casual player enjoying a BPL match bet or a regular fe99 casino member, these tools and resources are always available to you. You are always in control, and fe99 is here to support that control every step of the way.
Tools to Keep You in Control
fe99 provides a full suite of responsible gaming tools that are available to every registered player at any time. These features are free, easy to use, and take effect immediately upon request.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your fe99 account in Bangladeshi Taka. Limits take effect immediately when reduced and help you manage your gambling budget responsibly.
Instant EffectTime-Out Feature
Take a short break from fe99 with our time-out option. Choose a cooling-off period of 24 hours, 7 days, or 30 days. During a time-out, your account is suspended and you will not receive any marketing communications.
24h – 30 DaysReality Checks
Enable session reminders that notify you how long you have been playing and how much you have wagered or deposited during your current session. Reality checks encourage mindful play and informed decision-making.
Stay InformedSelf-Exclusion
Request a self-exclusion from fe99 for a period of 6 months, 1 year, or permanently. Self-exclusion completely closes your account and blocks all future registrations from the same identity. This is our strongest protection tool.
Permanent OptionHow fe99 Promotes Safe Gaming
Responsible gaming is built into every layer of the fe99 platform — from account registration to payment processing and game design.
Strict Age Verification
Every fe99 account undergoes mandatory KYC identity and age verification. Players must be 21 years or older to open an account, deposit funds, or access any real-money game. Accounts that cannot verify age are suspended immediately.
Behavioural Monitoring
fe99 uses automated behavioural monitoring to identify patterns that may indicate problem gambling — such as rapidly increasing deposit amounts, extended uninterrupted sessions, or erratic betting patterns. Flagged accounts receive proactive outreach from our team.
Compassionate Support
Our customer support team is trained to handle responsible gaming concerns with care and without judgement. If you reach out to discuss a gambling concern, you will be treated with respect, offered relevant tools, and signposted to professional help if needed.
Marketing Opt-Out
Players who activate time-out or self-exclusion are automatically removed from all fe99 marketing communications — including promotional SMS, email campaigns, and bonus notifications. You will not be contacted with inducements to return during your break.
Secure Account Controls
All responsible gaming tool requests — deposit limit changes, time-outs, and self-exclusions — are processed through secure, authenticated channels. Limit increases are subject to a 7-day cooling-off period before taking effect to prevent impulsive decisions.
Family & Third-Party Requests
If a family member or close friend is concerned about a player's gambling behaviour, fe99 accepts third-party requests for account review. Contact [email protected] with the subject line "Third-Party Concern" and our team will handle the matter sensitively.
Recognising Problem Gambling
Problem gambling can affect anyone. Recognising the warning signs early is the first step towards getting help. If any of the following apply to you, fe99 encourages you to reach out.
Chasing Losses
Continuing to bet in an attempt to recover money you have already lost, often leading to larger and more desperate wagers.
Hiding Gambling Activity
Concealing the amount of time or money spent gambling from family, friends, or colleagues out of guilt or shame.
Gambling with Essential Funds
Using money intended for rent, utilities, groceries, or other essential living expenses to fund gambling activity.
Inability to Stop
Feeling unable to stop or reduce gambling despite wanting to, or experiencing restlessness and irritability when attempting to cut back.
Escalating Bets
Needing to gamble with increasingly large amounts of money to achieve the same level of excitement or satisfaction.
Neglecting Responsibilities
Allowing gambling to interfere with work, study, family obligations, or personal relationships to the point of causing significant harm.
Ask Yourself These Questions
Honest self-reflection is a powerful tool. The questions on the right are designed to help you assess whether your gambling habits remain within healthy limits. There are no right or wrong answers — this is a private exercise for your own benefit.
If you answer "yes" to two or more of these questions, fe99 strongly encourages you to use one or more of our responsible gaming tools, or to contact our support team for guidance. Seeking help is a sign of strength, not weakness.
You can activate a deposit limit, time-out, or self-exclusion at any time through your account settings or by emailing [email protected]. All requests are handled promptly and with complete confidentiality.
Have you ever spent more money on gambling than you originally planned or could comfortably afford to lose?
Have you ever borrowed money, sold belongings, or used credit to fund your gambling activity?
Do you find yourself thinking about gambling frequently — planning your next session or reliving previous wins or losses?
Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
Has gambling caused arguments, stress, or tension in your relationships with family or friends?
Do you gamble to escape from stress, anxiety, depression, or other personal problems rather than purely for entertainment?
How to Request Self-Exclusion on fe99
Self-exclusion is the most comprehensive protection tool available on fe99. It permanently suspends your account and prevents you from registering a new account using the same identity. Follow the steps below to request self-exclusion at any time.
Log In to Your fe99 Account
Access your account using your registered mobile number and password. If you are unable to log in, contact [email protected] directly to request self-exclusion without needing to log in.
Navigate to Account Settings
Go to your Account Settings menu and select the "Responsible Gaming" section. All protection tools — including deposit limits, time-out, and self-exclusion — are located here.
Select Self-Exclusion Period
Choose your preferred self-exclusion duration: 6 months, 1 year, or permanent. We recommend permanent self-exclusion if you believe your gambling is causing serious harm.
Confirm Your Request
Confirm your identity and acknowledge the terms of self-exclusion. Your account will be suspended immediately. You will receive a confirmation email to your registered address.
Seek Additional Support
Self-exclusion is most effective when combined with professional support. Consider reaching out to a counsellor or support organisation alongside your fe99 self-exclusion to maximise your recovery.
Setting Your Deposit Limits
Deposit limits are one of the most practical day-to-day tools for maintaining healthy gambling habits on fe99. They allow you to decide in advance how much you are comfortable spending, rather than making that decision under the pressure of an active gaming session.
Daily Limit
Resets every 24 hours at midnight BST
Weekly Limit
Resets every Monday at 00:00 BST
Monthly Limit
Resets on the 1st of each month
Suggested Starting Limits (BDT)
These are illustrative suggestions only. Set a limit that reflects your personal financial situation and comfort level.
Tips for Keeping Gambling Fun
These straightforward guidelines can help every fe99 player maintain a healthy relationship with gambling and enjoy the experience for what it is — entertainment.
Only Bet What You Can Afford to Lose
Treat every bet as the cost of entertainment, not as an investment. Set a gambling budget separately from your essential living expenses — rent, food, transport, and bills should always come first.
Set Time Limits Before You Play
Decide how long you will play before you start a session and stick to it. Use fe99's reality check reminders to track your session length. Taking regular breaks helps you maintain perspective and make clearer decisions.
Gamble for Fun, Not to Escape
Gambling works best as a leisure activity enjoyed alongside other hobbies and social activities. If you find yourself turning to gambling to cope with stress, boredom, or emotional difficulties, it is time to take a break and seek support.
Never Chase Your Losses
Accepting a loss and walking away is the mark of a responsible player. Chasing losses almost always leads to spending more than intended. Remember — the house edge means losses are a normal part of gambling, not something to be recovered through more play.
Use Your Account Tools Proactively
Do not wait until gambling becomes a problem to use fe99's responsible gaming tools. Setting deposit limits and session reminders from the start builds healthy habits and makes it far easier to stay in control over the long term.
Talk to Someone You Trust
If you are worried about your own or someone else's gambling, talking to a trusted friend, family member, or professional counsellor can make a real difference. You do not need to handle gambling concerns alone — support is always available.
Ready to Play Safely on fe99?
fe99 offers cricket betting, live casino, slots, and fishing games — all designed for responsible, enjoyable entertainment. Set your limits, know your boundaries, and play on your terms.