fe99 Privacy Policy

fe99 is an online betting and gaming platform accessible at fe99.io, operated for and made available primarily to players located in Bangladesh. When this Privacy Policy refers to "fe99", "we", "us", or "our", it refers to the operators of the fe99 platform as data controllers responsible for the collection and processing of your personal data.

As data controller, fe99 determines the purposes and means by which your personal data is processed. We are committed to handling your data with care, transparency, and in accordance with fair information practices applicable to our operations.

For any privacy-related enquiry, including requests to exercise your data rights or to report a privacy concern, you may contact our dedicated data support team at [email protected] with the subject line "Privacy Request".

fe99 collects personal data across several categories depending on how you interact with the platform. The following table summarises the main categories of data we may collect and hold about you:

fe99 does not intentionally collect special category data (such as health information, religious beliefs, or political opinions) and requests that you do not submit such data through the platform.

fe99 collects your personal data through the following means:

3.1 Direct Interactions

You provide data directly to fe99 when you register an account, complete identity verification, make a deposit or withdrawal, place a bet, contact support, or respond to a survey or promotion. This is the primary source of identity and contact data held by fe99.

3.2 Automated Technologies

When you visit or use the fe99 platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser characteristics, pages accessed, and interaction patterns. This data is collected to maintain security and to understand how players use the platform, enabling us to improve the user experience over time.

3.3 Third-Party Sources

fe99 may receive data about you from trusted third-party sources, including:

• Payment processors (bKash, Nagad, Rocket, Upay) — to confirm the status and ownership of deposit and withdrawal transactions.
• Identity verification providers — to assist in KYC age and document verification where required.
• Fraud prevention services — to screen accounts and transactions against known fraud patterns and flagged identities.
• Game providers (such as Pragmatic Play, Evolution Gaming, Spribe) — limited session and game outcome data necessary to credit winnings and resolve disputes.

In all cases, data received from third parties is handled with the same level of care as data collected directly from you.

fe99 processes your personal data only where a valid legal basis exists. The following bases apply to our data processing activities:

• Contractual necessity — processing required to register your account, process payments, settle bets, and provide the services you have requested from fe99.
• Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, age verification obligations, and fraud prevention duties.
• Legitimate interests — processing necessary for fe99's legitimate business interests, including platform security, fraud detection, responsible gaming monitoring, and improvement of our products and services, provided those interests are not overridden by your privacy rights.
• Consent — where you have given explicit consent, such as opting in to receive promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

fe99 will not use your personal data for purposes that are incompatible with the original purpose for which it was collected without first obtaining your consent or establishing a separate legal basis.

fe99 uses the personal data we hold about you for the following purposes:

• Account management — creating, maintaining, and securing your fe99 player account, including processing login requests and managing account settings.
• Payment processing — facilitating deposits and withdrawals via bKash, Nagad, Rocket, and Upay; reconciling transaction records; and investigating payment discrepancies.
• Identity verification — conducting KYC checks to confirm your age (21+), identity, and residential location in Bangladesh as required by our operational standards.
• Fraud and security — detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, multi-accounting, and unauthorised access to player accounts.
• Responsible gaming — monitoring player behaviour for indicators of problem gambling; enforcing deposit limits, self-exclusion orders, and reality check settings; and proactively reaching out where patterns suggest a player may need support.
• Customer support — responding to your enquiries, resolving complaints, and maintaining records of correspondence for quality assurance and dispute resolution purposes.
• Platform improvement — analysing usage patterns and player feedback to develop new features, improve existing products, and optimise the overall fe99 experience.
• Marketing communications — sending you information about promotions, bonuses, new games, and fe99 platform updates, where you have opted in to receive such communications.
• Legal compliance — retaining records as required by applicable laws, responding to lawful requests from regulatory or law enforcement authorities, and enforcing our Terms & Conditions.

fe99 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only where necessary and only for the purposes described in this Privacy Policy:

6.1 Payment Service Providers

bKash, Nagad, Rocket, and Upay receive the minimum data necessary to initiate and confirm deposit and withdrawal transactions associated with your fe99 account. These providers operate under their own privacy policies and are subject to their own regulatory obligations.

6.2 Identity Verification Partners

Where KYC verification is required, fe99 may share your identity documents and personal details with accredited third-party verification providers solely for the purpose of confirming your identity and age. These providers are contractually bound to process your data only for this specific purpose.

6.3 Game Technology Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited session data (such as player ID, bet amounts, and game outcomes) necessary to run their games on the fe99 platform and to resolve any disputes arising from game sessions.

6.4 Fraud Prevention and Security Services

fe99 works with specialist fraud detection providers who process technical data (including IP addresses and device fingerprints) to identify and prevent fraudulent activity on the platform. Data shared for this purpose is subject to strict contractual protections.

6.5 Legal and Regulatory Disclosure

fe99 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, enforce our Terms & Conditions, or protect the rights and safety of our players or third parties.

6.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the fe99 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to how your data is processed as a result.

fe99 uses cookies and similar technologies (including local storage and session tokens) to operate the platform effectively, maintain your login session, and understand how players interact with the site.

7.1 Types of Cookies We Use

• Strictly necessary cookies — required for the platform to function. These include session authentication tokens that keep you logged in while you navigate the site. These cannot be disabled without preventing you from using the platform.
• Functional cookies — remember your preferences such as preferred game categories, display settings, and language. These improve your experience but are not essential to core function.
• Analytics cookies — collect aggregated, anonymised data about how players use the fe99 platform, including which pages are visited most frequently and where players exit the site. This data helps us improve the platform.
• Security cookies — detect and prevent fraudulent or abusive activity, including bot detection, CSRF protection tokens, and rate-limiting identifiers.

7.2 What We Do Not Use

fe99 does not use cross-site tracking cookies, behavioural advertising cookies, or third-party advertising network cookies. We do not participate in retargeting advertising programmes that track your activity across external websites.

7.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies may prevent you from logging in or using core platform features. For more information on managing cookies in your specific browser, consult your browser's help documentation.

fe99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data — retained for the duration of your active account relationship with fe99, plus a minimum of five (5) years following account closure to satisfy legal and audit obligations.
• Financial transaction records — retained for a minimum of seven (7) years from the date of the transaction in accordance with financial record-keeping obligations.
• KYC and identity verification documents — retained for a minimum of five (5) years following the completion of the KYC process or the closure of your account, whichever is later.
• Customer support communications — retained for three (3) years from the date of the last interaction, unless the communication relates to an unresolved dispute or legal matter.
• Marketing preferences and consent records — retained for the duration of your account and for two (2) years following account closure as evidence of consent management.
• Technical and usage logs — typically retained for 90 days in an identifiable form, after which they are either deleted or anonymised for aggregated analytics use.

When personal data is no longer required, fe99 will securely delete or anonymise it using appropriate technical methods. Where deletion is not immediately possible (for example, where data is held in backup systems), the data will be isolated from active use until deletion can be completed.

fe99 implements a layered approach to data security, combining technical controls, operational procedures, and staff practices to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and the fe99 servers.
• Encryption at rest for sensitive stored data, including financial information and identity documents.
• Access controls — personal data is accessible only to fe99 staff and authorised third parties who require it to perform specific, documented functions. Access is governed by role-based permissions and logged for audit purposes.
• Two-factor authentication (2FA) for staff accessing systems that hold player data.
• Regular security audits and vulnerability assessments of the fe99 platform infrastructure.
• Intrusion detection systems that monitor for unusual access patterns, brute-force attempts, and other indicators of attack.

Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights or interests, fe99 will notify affected players as soon as reasonably practicable and take all necessary steps to contain the breach and prevent recurrence.

You also play an important role in keeping your account secure. You are responsible for maintaining the confidentiality of your login credentials and for notifying fe99 immediately at [email protected] if you suspect any unauthorised access to your account.

As a player registered with fe99, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request". fe99 will respond to all verified requests within 30 days.

• Right of access — you may request a copy of the personal data fe99 holds about you, along with information about how it is used and with whom it has been shared.
• Right to rectification — if any personal data fe99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure — you may request that fe99 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to fe99's legal obligations to retain certain data.
• Right to restrict processing — in certain circumstances, you may request that fe99 restrict the processing of your data (for example, while the accuracy of your data is being verified following a rectification request).
• Right to data portability — you may request a copy of the personal data you have provided to fe99 in a structured, commonly used, machine-readable format for the purpose of transmitting it to another service provider.
• Right to object — you have the right to object to processing of your personal data where fe99 relies on legitimate interests as its legal basis. fe99 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent — where fe99 relies on your consent to process your data (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

The fe99 platform is strictly for adults aged 21 and above. fe99 does not knowingly collect or process personal data from individuals under the age of 21. The fe99 registration process includes age verification steps, and players are required to confirm their age at the point of registration.

If fe99 discovers or is notified that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, delete the personal data from our systems to the extent permitted by law, and return any deposited funds to the originating payment method. If you believe that a minor has registered an account with fe99, please contact us immediately at [email protected].

Parents and guardians are encouraged to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. fe99 supports all efforts to keep gambling environments safe and age-restricted.

The fe99 platform integrates with third-party game providers, payment processors, and technology partners in order to deliver our services. While fe99 carefully selects its partners and requires them to maintain appropriate data protection standards, each third-party provider operates under its own privacy policy.

fe99 is not responsible for the data practices of third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) in relation to data processed within their own systems, beyond the data-sharing arrangements described in Section 6 of this Privacy Policy.

fe99 does not include links to external third-party websites for advertising or referral purposes. Any outbound links present on the platform (if any) are provided strictly for informational purposes, and fe99 is not responsible for the content or privacy practices of any external website.

fe99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, fe99 will notify registered players via email to the address on file or through a prominent notice displayed on the platform upon next login.

The effective date of the current version of this Privacy Policy is stated at the top of this page. We encourage you to review this page periodically so that you remain informed of how fe99 handles your personal data. Continued use of the fe99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

If any proposed change to this Privacy Policy requires your explicit consent (for example, a new use of your data that was not previously authorised), fe99 will seek that consent separately before the change takes effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fe99 handles your personal data, please contact us using the details below. All privacy-related correspondence must be submitted in writing. fe99 does not accept privacy requests by telephone.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request"
• Subject line for privacy concerns: "Privacy Request"
• Language of correspondence: English
• Response time: Within 30 days for data rights requests; within 5 business days for general privacy enquiries.

For responsible gaming concerns, deposit limit requests, or self-exclusion, please refer to our Responsible Gaming page or email [email protected] with the subject line "Responsible Gaming Request".